WORRY FREE
PRE-DEPARTURE CANCELLATION AND CHANGE
Sunwing’s Worry Free coverage plan (“Worry Free Plan”) allows you to make either one change or cancel your Sunwing travel plans up to 72 hours prior to your originally scheduled departure time from Canada for any reason. Does not apply to no shows or denied boarding.
The Worry Free Plan must be purchased within 48 hours of booking and cannot be re-added once the worry free plan has been used. Changes or cancellations cannot be made once you have departed from Canada. Name changes are not permitted. If you change your travel plans, you must pay the difference if the price of your re-booked vacation is higher and you will not be refunded if the price is lower. Please note that if the number of people occupying a room changes, the remaining travellers will be responsible for any additional costs incurred as a result of changes in the per person occupancy rate.
Sunwing travel vouchers may be used like cash when purchasing a new Sunwing vacation package or air only booking. Travel vouchers are valid for one year from their issue date, are non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash. Travel vouchers may be redeemed toward a new booking made after the travel voucher’s issue date and by the expiry date, though travel can be for a future date. A 10-day waiting period from issuance is required before a voucher may be redeemed. Bookings with travel vouchers applied are subject to our standard terms and conditions.
A $20 per person surcharge applies to Worry Free purchases for departures and travel taking place between December 19 to January 5. Restrictions apply for groups of 10 or more people. Please contact the Sunwing groups sales team for further details.
CLAIM PROCEDURE
To make a change to your existing booking or to cancel your vacation prior to your departure, please call 1-866-388-9387 or contact your travel agent. If you are requesting a cancellation outside of regular business hours and can’t contact your travel agent, please call 1-866-388-9387.
The Worry Free Plan is provided by Sunwing Vacations Inc.
WORRY FREE PLUS
PRE-DEPARTURE CANCELLATION AND CHANGE
Sunwing’s Worry Free Plus coverage plan (“Worry Free Plus Plan”) allows you to make one change or cancel your Sunwing travel plans up to three hours prior to your originally scheduled departure time from Canada for any reason. Does not apply to no shows or denied boarding.
The Worry Free Plus Plan must be purchased within 48 hours of booking and cannot be re-added once the worry free plan has been used. Changes or cancellations cannot be made once you have departed from Canada. If you change your travel plans, you must pay the difference if the price of your re-booked vacation is higher and you will not be refunded if the price is lower. Please note that if the number of people occupying a room changes, the remaining travellers will be responsible for any additional costs incurred as a result of changes in the per person occupancy rate.
Sunwing travel vouchers may be used like cash when purchasing a new Sunwing vacation package or air only booking. Travel vouchers are valid for one year from their issue date, are non-transferable (issued only in the name of the passenger who cancelled) and may not be redeemed for cash. Travel vouchers must be redeemed toward a new booking made after the travel voucher’s issue date and by the expiry date, though travel can be for a future date. A 10-day waiting period from issuance is required before a voucher may be redeemed. Bookings with travel vouchers applied are subject to our standard terms and conditions.
The A $20 per person surcharge applies to Worry Free Plus Plan purchases for departures and travel taking place between December 19 and January 5. Restrictions apply for groups of 10 or more people. Please contact the Sunwing groups sales team for further details.
*Name changes and transfer options are not applicable to bookings at Estudio Playa Mujeres and Atelier Playa Mujeres in Mexico.
CLAIM PROCEDURE
To make a change to your existing booking or to cancel your vacation prior to your departure, please call 1-866-388-9387 or contact your travel agent. If you are requesting a cancellation outside of regular business hours and can’t contact your travel agent, please call 1-866-388-9387.